Tommaso
Head of Restaurant Operations @Tapas Revolution
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WORK HISTORY
Head of Restaurant Operations @Tapas Revolution
London, GB
EDUCATION
Institue of business and management (Luigi Angeloni) Frosinone
Fashion and Marketing
Istituto Europeo di Design
Marketing: account and brand management.
ABOUT TOMMASO
Operations Management: Managed overall operations of the restaurant by focussing on profit margins, increasing sales and reducing costs. Customer Satisfaction: Excellent customer management skills with focus on good customer service and experience in driving the restaurants in mystery diner score to top 5 within the brand. Audits Management: Gained deep knowledge in Food and Safety regulations and constantly maintained a top score in Food safety and Health & Safety audits. Stakeholder Management: Effective management of stakeholder relationships at all level of Business (internal and external) and third party suppliers. Team Building: Used workshops, one to one sessions to motivate team members. Trained and developed the team by maintaining restaurants training compliant with legal requirements. Marketing: Arranged promotional events, organised market research and assessed results with a view to increase sales and profit margin in the business.
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