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Gabriele G Masili

Chief Customer Officer @Granicus

Austin, TX, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2022 — Present

Chief Customer Officer @Granicus

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Drives customer success and adoption of the Granicus platform, to make Granicus the digital transformation partner of choice for all our customers, and exceptional customer experience a key Granicus differentiator. Leads the Customer Experience Services organization, including the Granicus Experience Group (GXG), Implementation Services, Customer Success, Technical Support, Video and Streaming Services, delivering value to governments optimizing and enhancing their digital customer experience journeys.

SKILLS

Team BuildingCustomer ExperiencePerformance ManagementTeam LeadershipProcess EngineeringService DeliveryBusiness Process ImprovementOutsourcingCustomer ServiceCustomer SatisfactionVendor ManagementOffshoringBusiness StrategyBusiness ProcessMultinationalCustomer Relationship Management (Crm)BpoAccount ManagementBusiness Process Outsourcing (Bpo)Business AnalysisSystem AdministrationBusiness DevelopmentCrmContact CentreManagementProcess ImprovementCall CenterStrategyCoachingCustomer RelationsCustomer OrientedCall Center DevelopmentCall CentersLeadershipLeading Large TeamsStart-UpChange ManagementInnovation ManagementLeading PeopleOperations Management

ABOUT GABRIELE G MASILI

Strategic global executive – C-level experience in technology, customer experience…

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