Masihullah Karimi

People Operations Manager @Mobi-Hub

Wiesbaden, DE

Lead cross-functional teams and collaborate with global colleagues (Dubai & UK) across Operations, Sales, RMA, and Pricing.Support new projects through effective administrative and organizational execution.Optimize processes using agile methods; developed SOPs and ERP workflows to scale operations.Oversee device returns, repairs, and quality assurance with a focus on performance and customer satisfaction.Track and report KPIs (stock accuracy, turnaround time, recovery) to drive continuous improvement.Design and execute strategies to boost productivity and support scalable business growth.Key Achievements: Led RMA recovery of devices in 31 days vs. 60-day target.Performed monthly audits of invoices and returns, identifying and correcting anomalies to ensure financial accuracy.Maintained and improved operational reports, including return case and anomaly reports, to support data-driven decisions for Account Managers and stakeholders.Resolved delivery discrepancies through investigation and coordination, ensuring 100% issue resolution.

Columbia University in the City of New York

Certificate, Sustainable development goals

Kardan University

Diploma of Education, ENGLISH LANGUAGE AND LITERATURE/LETTERS, B

GISMA Business School

Master's degree, Organizational Leadership, B

Jamia Millia Islamia

Master of Business Administration - MBA, International Business, A

Jamia Hamdard

BCA, computer application, A