Mashon A.
Chief of Staff @University of Michigan Information and Technology Services
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WORK HISTORY
Chief of Staff @University of Michigan Information and Technology Services
Ann Arbor, MI, US
Directly supporting the Vice President of Information Technology and Chief Information Officer at the University of Michigan. I unite people, lead staff, and ease communications to effectively drive IT outcomes.
EDUCATION
Eastern Michigan University
Bachelor's Degree
Eastern Michigan University
Master's Degree
ABOUT MASHON A.
As Chief of Staff to the VPIT-CIO and Director of the IT Project Management Office (PMO) at the University of Michigan, I channel my passion for strategic innovation and operational excellence into leading IT projects and programs that drive the university’s mission and enhance our IT community. The PMO is the central hub for IT project management, providing strategic leadership, tools, and guidance to project managers and executives across campus. We deliver service management solutions—from regular check-ins to specialized processes—that help IT managers optimize enterprise-level services. Core competencies and experience: Over 25 years of proven leadership in IT project and program management, steering diverse teams through complex, mission-critical initiatives.Trusted adviser and collaborator with executives and academic leaders, providing strategic counsel in support of organizational goals.Comprehensive expertise spanning artificial intelligence, cloud platforms, cybersecurity, networking, data solutions, application development, and accessibility.Relentless problem-solver focused on removing obstacles and achieving meaningful outcomes for the campus and community.Mastery of project management methodologies including waterfall, scrum, agile, ITIL, software lifecycle development, vendor management, product management, and customer service management.Dedicated mentor to managers, staff, and interns—sharing knowledge and insights to foster professional growth.Empathetic listener and decisive leader, adept at navigating challenges and collaborative partnerships to drive successful results. My work is guided by the belief that effective IT leadership means delivering transformative progress through projects that benefit the entirety of the University of Michigan.
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