Mbuyamba

Bilingual Service Desk Analyst @Bank of Canada

Calgary, AB, CA

Provide first-level investigation and diagnosis for hardware and software issuesLog all user interactions (incoming and outgoing) into the Bank’s call-management systemEstablish a course of action to correct issues, provide information to usersInstall, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and/or peripheralsProvide deskside support for calls that cannot be resolved over the telephone or via remote managementDeliver the highest quality of customer service to the users within service levelsParticipate in the creation and ongoing maintenance of a knowledge base on technical issuesOther related activities and deliverable, as required