Marzia Trillo

Front of House Client Experience Assistant, Private Shopping @Harrods

First impressions are lasting impressions. Therefore the Front of House Coordinator is fundamental to the client experience curated- Greet every client and ensure they receive a warm welcome experience- Note client\'s preferences and act upon them- Excellent grooming standards and composure at all times- Telephone and email etiquette- Excellent communication skills, both written and verbal- Ensure a consistent tidiness and cleanliness of all rooms and areas- Calendar, inbox and internal databases Management- Order and pick up Stock ensuring the stock is maintained above Par level- Create a sense of luxury and home by looking after Personal Shopping clientele- Support the management with all the other admin tasks and requests- To build Client relationship and clients acquisition- Maintain the highest standards of discretion, tact and confidentiality.