Mary Cha
Experienced Workforce Management Expert
- Role
- Program Manager at Cash App
- Location
- Oregon City, OR, US
- LinkedIn followers
- 500 followers
About Mary Cha
Accomplished leader in process improvement and contact center operations, with expertise in workforce optimization, strategic planning, and program management. Recognized for driving impactful change and collaborating effectively with leaders to enhance organizational value. Known for establishing and leading WFM teams, consolidating disparate units into Centers of Excellence, and expanding small teams into high-performing units. Demonstrates a deep understanding of WFM and a track record of driving team performance.
Experience
Program Manager
Sep 2021 — Present · Portland, OR, US
Successfully spearheaded the seamless implementation and expansion of workforce management services, led cross-functional projects to optimize workflows, ensure compliance, and drive strategic initiatives, demonstrating robust leadership as a Senior member of the WFO team and providing strong guidance and support to achieve substantial operational and strategic milestones aligned with company objectives.
Education
California State University-Chico
Mathematics
2000 — 2004
Portland State University - School of Business
Bachelor’s Degree
2004 — 2008
Skills
- Analysis
- Leadership
- Microsoft Office
- Contact Centers
- Relationship Management
- Business Analysis
- Call Centers
- Process Improvement
- Credit
- Credit Cards
- Workforce Management
- Project Management
- Business Process Improvement
- Microsoft Excel
- Service Level Management
- Business Process
- Customer Service
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.