Mary Swaffield
Chief Operating Officer @Tng
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WORK HISTORY
Chief Operating Officer @Tng
CA
Leading tng’s operations, ensuring alignment with strategic goals while promoting a collaborative team structure Implementing change management processes to transition the company to a more scalable, team-driven model Collaborating with the CEO to develop and execute the organization’s long-term vision and strategic plan Overseeing client relations, product development, project management, and operational improvements to continue to deliver service excellence to clients Refining the organization’s financial management practices in partnership with the Controller Providing governance, strategy, and leadership guidance to clients, helping them navigate challenges and implement best practices Acting as spokesperson for tng, building strategic alliances and fostering relationships with key stakeholders
EDUCATION
University of Calgary
B.MUS, Performance
Interlochen Arts Academy
Music, Performance
Mount Royal University
Event Management
Mount Royal University
Marketing & Strategic Communications
SKILLS
ABOUT MARY SWAFFIELD
As Chief Operating Officer and Governance Advisor at tng, I bridge the worlds of organizational leadership and governance excellence. My focus is on helping not-for-profit and member-based organizations strengthen their governance foundations, streamline operations, and achieve lasting impact.With over 15 years of experience across the not-for-profit and professional association sectors, I bring a deep understanding of how governance, strategy, and operations intersect. At tng, I oversee company-wide operations - aligning people, processes, and priorities to deliver measurable value for clients, while also working directly with boards and executives to design practical governance frameworks that work in the real world.As a governance advisor, I guide boards through transformation, clarifying roles, building leadership capacity, and embedding accountability. As COO, I lead the evolution of tng from an owner-operator firm to a team-driven organization, grounded in operational discipline and service excellence. Together, these roles allow me to model the very governance and leadership practices we help our clients implement.Throughout my career, I’ve partnered with volunteer boards and senior leadership teams across Canada, helping them implement best-in-class governance structures, strengthen strategic alignment, and manage change effectively. My approach is grounded in practical experience, informed by governance theory, and focused on results that endure.tng is a boutique governance and leadership advisory firm known for its personalized, timely, and high-quality solutions. Our clients include not-for-profits, associations, and regulatory bodies navigating complex mandates and evolving stakeholder expectations. If your NFP organization is seeking to strengthen governance, enhance board performance, or modernize operations, I welcome the opportunity to connect!Core Strengths:Governance Design & Implementation • Board Development • Strategic & Operational Planning • Organizational Change • Executive Leadership • Process Optimization • Stakeholder Engagement • Risk Oversight • Financial Stewardship • Leadership Coaching • DE & I
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