Mary Shea Watson
Content Designer | Agentic AI Experiences and Strategy | Conversation Designer | 10+ years of agency + in-house expertise | Empowering cross-functional teams to build more thoughtful, human-centric conversational AI
- Role
- Content Designer at TELUS Digital
- Location
- Charlottesville, VA, US
- LinkedIn followers
- 500 followers
About Mary Shea Watson
I\'ve garnered over 10+ years of experience crafting digital stories across the full…
Experience
Content Designer
Oct 2022 — Present
Deliver omnichannel conversational experiences and develop AI-informed content in partnership with top global clients, shaping intuitive, high performing, data-driven, and delightful user experiences across agents, chatbots, apps, web and more• Currently co-leading agentic AI conversation design strategy for top tech company’s #1 priority enterprise product• Rapidly testing and evaluating 20+ AI agents’ by partnering with AI engineering, data science, research, and product leads• Guiding design partners and staff content designer on agentic AI proposal for industry-leading fintech company• Spearheaded LLM-based chatbot’s prompt engineering and feature implementation on behalf of flagship clinical research firm• Trained 10+ content strategists at top academic hospital on UX writing for design system componentry and headless CMS• Mentored and led company onboarding for greenfield marketing roles, training them on essential resources and protocols• Delivered executive-facing presentations on conversational AI, conversation design, content strategy research and best practices to gain essential strategic vision buy-in from client stakeholders; exceptionally well-received by C-suite and AI engineering leads• Explored generative AI use cases for large-scale web migration of URLs, such as page-type content classification
Education
University of Virginia
Bachelor's Degree, English and Art History Double Major
2009 — 2013
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