Mary Scruggs

About Mary Scruggs

Experienced Leader and Operations Manager with a demonstrated history of working in a…

Experience

1. Corporate Real Estate Facilities Manager- Southeast Region

   Aon

   Oct 2010 — Present

   Manage Real Estate and Facilities capital spend and operating budgets- set and deliver on annual budgets for 10 Southeast locations. Ensure cost-effective maintenance of facilities to achieve client readiness, office productivity, colleague engagement, safety, security and compliance. Manage internal relationships and serve as a liasion between business units, external vendors, Landlord and National Real Estate Leadership. Serve as primary point of contact for vendor management and outsourced operations support staff-ensure adherence to SLA\'s, budgets and quality of service. Conduct on-going workplace portfolio assessments in order to effectively leverage Real Estate footprint and optimize colleague experience. Track, analyze and report headcount, capacity metrics, risks and opportunities to Real Estate Executive Leadership team. Assist RE Construction Project Management and Transactions teams with build-outs, lease terminations, demising and move coordination.

Education

• University of Georgia - Terry College of Business

  BBA

  1993 — 1997

Skills

• Call Centers
• Business Process Improvement
• Human Resources
• Project Management
• Performance Management
• Crm
• Vendor Management
• Offshoring
• Talent Acquisition
• Benefits Administration
• Team Building
• Bpo
• Operations Management
• Project Planning
• Talent Management
• Training
• Management
• Business Analysis
• Change Management
• Service Delivery
• Team Management
• Outsourcing
• Employee Benefits
• Facilities Management
• Process Improvement
• Leadership