Mary Schiavone
Community @ Poshmark
- Role
- Community Manager at Poshmark
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Mary Schiavone
Leader with 9 years of customer-facing experience managing complex support cases and driving teams to exceed KPIs and SLA targets. Currently leading team focused on delivering support services that enable the successful implementation of key features and programs driving growth for Poshmark’s community. I am deeply passionate about creating inclusive user experiences where accessibility and equal opportunities are a given. With my CPACC certification and background in customer service, I champion accessibility initiatives, mentor teams, and advocate for disability rights to create environments where everyone can thrive.
Experience
Community Manager
Jul 2023 — Present · San Francisco, CA, US
Manages a tiered team that supports Poshmark’s top sellers with daily operations and guidance on the latest product features and programs, including Luxury Authentication, Live Auctions, and AI-powered tools, to help grow their businesses.Co-leads Poshmark\'s Accessibility Committee, owning the user feedback process and working cross-functionally with Product and Engineering to ensure that insights are incorporated into the product to enhance the UX for people with disabilities.
Education
FIDM
Associate’s Degree, Merchandising and Marketing
2014 — 2015
West Valley College
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
2011 — 2013
FIDM
Bachelor’s Degree, Business Management and Administration
2015 — 2016
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