Mary Savage-Dixon

About Mary Savage-Dixon

Information TechnologyCustomer oriented professional with experience in providing quality service to enterprise-sized companies through leadership, technical expertise and relationship building. Has the ability to manage multiple priorities on a daily basis and to work independently with general guidance. Strengths include project management, technical support, problem solving, and solid communication skills.Specialties: budgeting, computer hardware, consulting, conversion, customer relations, dhcp, disaster recovery planning, dns, help desk support, operating systems, pbx, pc setup, peripherals, phone systems, policy analysis, purchasing, quality, routers, sales, servers, spreadsheets, symantec packages, tcp/ip, technical training, web servers, trend office scan, LogMeIn, teamviewer, Sophos, Office 365, Skype for Business with voice, Kace management console, Cylance.

Experience

1. Digital Workplace Manager Cloudsecurityarchitect

   Ben E. Keith Company

   Jul 2023 — Present · Dallas-Fort Worth, TX, US

   What I Bring to the Table:Strategic Vision: I develop and execute strategies to enhance digital workplaces, aligning them with organizational goals.User-Centric Approach: I prioritize user needs, ensuring seamless experiences across platforms.Technology Optimization: I leverage my expertise in back-end and front-end programming languages to enhance digital products.Data-Driven Insights: I analyze data to drive informed decisions, improve workflows, and enhance productivity.Agile Leadership: I collaborate with cross-functional teams, fostering innovation and driving results.Change Management: I guide teams through digital transformations, promoting adoption and efficiency.Key Achievements:Configure settings in Microsoft Defender XDR and monitor environment for anomalies. Led the successful implementation of integrated office 365 apps including edge, and teams voice.Streamlined communication channels, reducing response time by 86%.Increased user engagement by 78% through targeted digital campaigns we called \"Tuesday Tech Talks.\"Spearheaded the adoption of Microsoft Teams for improved collaboration.Rapidly remediating active cyber-attacks in cloud and on-premises environments.Advising on improvements to threat protection practices.Identifying violations of organizational policies.

Education

• Texas Tech University

  Bachelors Degree, University Studies, Organizational Leadership

  1987 — 2025

Skills

• Tcp/Ip
• Applications
• Dell Kace
• Citrix
• Antivirus
• Firewalls
• Switches
• Technical Support
• Windows Xp
• Server Administration
• Iis
• Microsoft Exchange
• Active Directory
• Xp
• Windows Server
• Hardware
• Cisco Technologies
• Sophos
• Operating Systems
• Networking
• Windows
• Computer Hardware
• Trend Micro Anti-Virus
• Dhcp
• Vmware
• Data Center
• Dns
• Disaster Recovery
• Security
• Servers
• Customer Service