Mary Pearl Britto
Technology Leader | Scalable Solutions, Ethical AI & High-Performing Team| Automation & DevOps | Customer Experience & Revenue Growth | DevOps & Platform Modernization |Transforming Teams Through Culture & Innovation
- Role
- Vice President, Product Development - Mission Driven at Togetherwork
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Mary Pearl Britto
Proven leader in global technology teams, delivering end-to-end software solutions across data extraction, API integrations, customer portals, user experience, program management, automation, operations, and DevOps. Focused on retaining top talent and strategically insourcing key expertise to mitigate retention risks.Operational Stabilization & Customer Experience: Drove process improvements that increased revenue through enhanced customer retention. Reduced backlog of 500+ customer tickets, optimized efficiency, and introduced a Kanban-style execution for L3 processes.Revenue Growth & Business Development: Played a key role in pre-sales, RFPs, product demos, and client workshops—contributing to $20M+ in new revenue with industry-leading customers.Product & Platform Modernization: Led re-engineering of UI/UX for customer portals, enhancing security and usability through loyalty engines, profile completion, Single Sign-On (SSO), and advanced authorization models. Implemented MFA, consent tracking, and compliance with GDPR, PII, and PCI security standards.Data Transformation & Real-Time Capabilities: Upgraded data collection platforms from overnight batch processing to real-time, eliminating operational risks and boosting retention-driven revenue. Partnered with architects, product leaders, and engineers to launch new customer-facing applications and web scraping solutions.Passionate about leveraging technology to drive business value, improve customer experiences, and scale operations efficiently.
Experience
Vice President, Product Development - Mission Driven
Dec 2021 — Present · Atlanta, GA, US
Education
Indira Gandhi National Open University
MCA, Computers
2004 — 2007
Goa University
DETC, Electronics and Communications
1995 — 1998
Indira Gandhi National Open University
BCA, Computers
2000 — 2003
Skills
- Oracle
- Requirements Analysis
- Business Intelligence
- Php
- Leadership
- Java
- Subversion
- Mysql
- Vbscript
- Perl
- C
- Sql
- Linux
- Xml
- C
- Software Development
- Sdlc
- Agile Methodologies
- Web Applications
- Management
- Javascript
- Quality Assurance
- Microsoft Sql Server
- Project Management
- Html
- Software Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.