Mary Parker Swanson
Senior Director, Content Experience at Salesforce &VP, Salesforce Women’s Network Boston Hub
- Role
- Senior Director, Content Experience for Sales Cloud at Salesforce
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Mary Parker Swanson
With over 20 years of experience in the software development industry, my passion is building highly collaborative and effective teams that focus on customer success and innovation. I currently lead distributed teams of Technical Writers, Content Strategists, and Content Designers to deliver high-quality content and in-app experiences that drive new logo growth for Sales Cloud at Salesforce.I\'m also active in the Salesforce Women\'s Network, serving as Vice President for our Boston hub.
Experience
Senior Director, Content Experience for Sales Cloud
Nov 2025 — Present · Burlington, MA, US
Education
Portland State University
MA, Professional Writing
2001 — 2003
Portland State University
BA, English
1995
Skills
- Software Development
- Information Design
- Xml
- Manuals
- Information Architecture
- Content Management
- Robohelp
- Online Help
- Information Development
- Framemaker
- Technical Communication
- Software Documentation
- Technical Documentation
- Technical Writing
- Customer Engagement
- Dita
- Agile Methodologies
- Databases
- Leadership
- Db2
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