Mary Breslin

About Mary Breslin

As Executive Director of Client Services with 15 years of agency account management for…

Experience

1. Executive Director of Client Services

   Murmur Creative

   Aug 2010 — Present · Portland, OR, US

   Contribute to the mission, vision, brand strategy, and values-based decision making. Establish, maintain, and grow client relationships across CPG brands and nonprofits for this B Corp creative agency providing branding, packaging, and web design. Manage a team across strategy, web, and design.Business Development- Grow client contracts by deepening relationships to expand work with existing clients- Drive organic growth by responding to inquiries and pitching our services- Land contracts by partnering with designers to create custom proposals- Lead RFP responses by clarifying scope and budget parameters to build relationships- Ensure profitability by managing client budgets and initiating change orders- Inform financial revenue projections through reconciliations and work in progress updates.Leadership & Management- One of three Executive Team members- Ensure high performance by managing team on client engagement- Utilize the Entrepreneurial Operating System (EOS) to achieve business goals- Hire staff using inclusive hiring practices- Expand client business by advising Design team on brand extension ideas- Enhance teamwork through weekly stand ups to review processes and resolve issues- Drive agency culture by celebrating successes and organizing events.Client Engagement- Onboard clients by introducing Producers to project and contacts- Provide high level project management and resolve complex issues on all projects- Ensure positive outcomes by managing client relationships.