Mary Kent

About Mary Kent

Results-driven professional with over 12 years of expertise in training coordination, customer support, and administrative management. Excels at optimizing processes to enhance training delivery and cultivate strong client relationships. Strong data analysis skills support strategic initiatives to improve communication and execute effective training activities. Proven track record in developing efficient workflows while upholding high standards for team success. Adept at fostering collaboration and mentoring, aligning team efforts with organizational goals. Committed to inspiring teams through proactive support and constructive feedback, focusing on actively identifying opportunities for continuous improvement. Eager to leverage skills and experience to drive the organization’s successLet’s explore how we can promote growth and achievement together in your company!EXPERTISETraining & Learning Systems - LMS Administration | System Optimization | User & Permissions Management Virtual Production (Zoom, Teams, Webex)|Course Program Management |Pre-/During/Post-Training Logistics Survey Development & Data AnalysisAdministrative - CRM Management | Documentation/Record keeping | Operations and Sales Support | New Hire Onboarding | Safety Compliance | Fleet Coordination Maintenance | Training Policy Development | Calendar and Roster ManagementCustomer Centric - Customer Support | Relationship Management | Exceeding Customer Expectations | Active Listening | Empathy | Addressing Needs | Data Analyses (Insights)Accounting - Payroll, Expense (ADP, IFS, Concur)| Accounting Payables (MarkView, Great Plains)| Contracts and Sales QuotesTechnology - LMS (Axonify, LearnUpon, Oracle, Learning Cloud)| Travel (Concur, Carlson Wagonlit)| Zendesk (IT Helpdesk)| SAP, CX Oracle | Microsoft Office

Experience

1. Senior Training Coordinator

   Birkman

   Jan 2021 — Present · Houston, TX, US

   Serve as LMS Administrator for LearnUpon, managing user setup, course enrollments, security permissions, content updates, and analytics.• Lead training logistics for over 20 certification programs annually, overseeing a 45-day pre-launch cycle and full coordination during and after each session.• Produce and moderate virtual sessions via Zoom, supporting facilitators with breakout rooms, polls, and technical troubleshooting.• Developed and maintained TC Planner for team backup and continuity planning.• Partnered with Customer Success Manager to implement LearnUpon best practices.• Collaborated on innovations such as BCP Check-ins, Practice Conversations, updated Training Policies, and Zoom waiting room presentations.• Delivered regular reporting on course engagement, completion, and training feedback to inform business strategy and sales alignment.

Education

• Houston Community College

  Business Admin I & II, Spanish I

Skills

• Petroleum
• Oil/Gas
• Drilling
• Onshore
• Oilfield
• Energy
• Energy Industry
• Completion
• Oil & Gas Industry
• Operations Management
• Logistics
• Supervisory Skills
• Accounts Receivable
• Training
• Software Documentation
• Oil & Gas
• Accounting
• Management
• Gas
• Upstream