Mary Mendoza

About Mary Mendoza

Salesforce Certificated Administrator Certified Platform App Builderhttps://trailblazer.me/id/mmendoza1 Driven and disciplined self-starter and documentation nerd who has• Proposed and provided reasoning/documentation for New Governance model to assist with data security, corporate data loss and end user off-boarding on the Salesforce platform. • Implemented off boarding process to assist in securing the Salesforce platform and other assorted software platforms. • Researched and Implemented SOX compliance guideline for access to Salesforce and assorted software platforms. • Completed a Master Certificate in Business Analysis with a 97% average, • Increased end user adoption of Salesforce.com by 10% • Assisted co-worker and handled 60% of her tickets in addition to my workload. • Obtained buy in from the web design department for suggested fixes of web design, • Obtained 70% Increase/improvement in testing on all browsers improving website for general public/tax payer• Resolved second tier support tickets monthly. • Sole support for end users • Creates and writes documentation for end users of varied skill levels Over eleven years in non-profit, government and corporate world Career highlights include: Highly capable, self-motivated and adept at delivering quality services with limited to no supervision-Specialties- Salesforce- Agile- User stories- Use Cases- Requirements Gathering- Acceptance criteria- Process Analysis - Workflow analysis- Active Directory- Outstanding interpersonal skills- Negotiation skills- Listening- Process and Project Analysis

Experience

1. Salesforce Administrator Business Analyst - Salesforce

   IQVIA

   Oct 2022 — Present · Boston, MA, US

   Review testing ScriptsCreate and run Testing scripts for UATManage UAT – Onboard vendors per company security and finance guidelines. • Requirements Gathering and Analysis – Document and analyze Technical, Functional, and Business Process requirements• Solutioning – Solution definition. Collaborate cross functionally to fulfill business needs with tech. delivery• Hands on configuration of Salesforce based tools and technologies per requirements• Implementation and maintenance of Salesforce customizations including Custom Apps, objects, flows, and experience cloud• Maintain overall system health and pro-actively engage SMEs in solving maintenance and sys admin issues• Manage Org-wide security (OWD, Role Hierarchies, Profiles, Sharing rules)• Lead planning and analysis projects to transform business requirements to system changes and enhancements• Perform testing and validation of Salesforce configuration and development• Manage deployments across orgs using Changesets or equivalent DevOps tools• Create and maintain robust technical documentation and changes to the org• Facilitate development projects kick-off, planning, design and, delivery.

Education

• Trailhead by Salesforce

  Salesforce

  2017

• Clark University

  studied PC Service & Support & MCSE courses

  2001 — 2003

• Villanova University

  Master Certificate, Business Analysis

  2015 — 2016

• Boston University

  Bachelor's Degree, International Relations and Affairs

• Bentley University

  Certificate in Web Design, Web/Multimedia Management and Webmaster

• Harvard Extension School

  Masters level courses for a Masters In Liberal Arts, History; International Relations

  2007 — 2010

Skills

• Help Desk Support
• Customer Service
• Training
• Usability
• Windows
• Networking
• Technical Support
• Business Analysis
• Micorosoft Office 2007
• Seibel
• Information Technology
• Interviewing Skills
• Project Management
• Security
• Web Standards
• Decision-Making
• Negotiation
• Operating Systems
• Active Directory
• Windows Server
• Hardware
• Microsoft Excel
• Elicitation
• Operations Management
• Teamwork
• Team Management
• Html5
• Business Process Analysis
• Management
• Records Management
• Windows 7
• Process Analysis
• Stress Management
• Customer Relationship Management (Crm)
• Foreign Languages
• Salesforce.com
• Web Design
• Troubleshooting
• Business Strategy
• Html