Mary McLaughlin
Strategic Operations | Construction | Customer Success
- Role
- Customer Concierge at AR Homes®
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Mary McLaughlin
Strategic operations and account management professional within the commercial service and construction industries, specializing in various industry sectors. By leveraging previous construction, real estate, and service industry experience, adept in cultivating an innovative, tactical, and proactive approach in mitigating crisis, streamlining processes, implementing strategically curated procedures to achieve performance optimization and positive, long-term results and customer experience.
Experience
Customer Concierge
Dec 2024 — Present · Charlotte, NC, US
Manage the pre-construction process, both internally and with each new home construction buyer. Primary responsibilities include plan review & revisions, low voltage & electrical configurations, cabinet design, assist in design studio color session process, and overall project selections. Utilize cross-department communications and coordination to provide seamless transitions through the construction process and facilitating continuous, positive customer satisfaction for each build.
Education
Ursinus College
Bachelor of Science - BS
2014 — 2017
Rutgers University: Division of Continuing Studies
Successful Completion
2018 — 2018
The Real Estate School
Successful Completion
2018 — 2018
Appraisal Institute
General Real Estate Appraiser- Trainee Courses
2018 — 2020
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