Mary Hanna-Flor
Vice President, Global Training @Master Connection Associates
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WORK HISTORY
Vice President, Global Training @Master Connection Associates
Long Beach, CA, US
I lead the global training at MCA driving content curation, team development and facilitate custom sales, client service & leadership sessions with an energetic approach and fresh perspective. A true global citizen, I bring behavior change to the learning environment and come alongside our clients to ensure the training is kept alive. Our client base is diverse including hospitality, medical, commercial real estate, events, banking & law.
EDUCATION
San Diego State University
Bachelor of Science (BS), Hospitality and Tourism Management
SKILLS
ABOUT MARY HANNA-FLOR
Master Connection Associates produces creative and effective sales, service and leadership strategies and training solutions for our clients. Our practical solutions drive revenue growth, customer loyalty and bottom line profits for industry leading organizations. What we do? •Create custom and tailored training solutions based off of a thorough needs assignment. •Facilitate the content created through engaging workshops that can be delivered in one hour virtually to over the course of three days in person. •Improve strategic business processes that produce bottom line results in areas such as delivering world class service, increasing sales, improving employee productivity, and inspiring leaders. •Provide one-on-one Executive Coaching. •Mystery shop call service. •Deliver memorable speeches and presentations in small groups to thousands of people.Why work with us? •MCA guarantees the results of our training programs and consulting assignments. •MCA is a globally recognized company that is known for innovative, energetic, knowledge-based consulting, training and value added solutions for our customers. •We integrate repeatable and sustainable business practices and processes. •We improve performance that has impact and is measurable. •We work in a variety of industries such as hospitality, banking, law, real estate and more. •Many of our clients are on Fortune’s 100 Best Companies to Work For and have given credit to MCA’s methodology for helping them achieve this accolade. Why work with me?I have over 10+ years in the learning and development field but more importantly I love helping others succeed through the training solutions I provide. My job is all about supporting people development to give individuals the confidence in their job roles. Inspiring employees through continuous learning, dynamic training and helping people build their skills is what gets me excited about getting up each morning. My clients will say that I bring the energy to any training solutions I provide through my knowledge, skills, expertise and enthusiasm for what I do. I would love to learn more about you and your organizational needs. Email: M••••••••@MasterConnection.com
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