Mary Langford
- Role
- Golden Customer Care®
- Location
- Long Beach, CA, US
- LinkedIn followers
- 500 followers
About Mary Langford
I am an accomplished customer experience and contact center operations executive. You…
Experience
Present
Skills
- Operations Management
- Telecommunications
- Customer Retention
- Outsourcing
- Call Centers
- Leadership
- Vendor Management
- Service Delivery
- Call Center
- Management
- Cross-Functional Team Leadership
- Strategic Planning
- Customer Satisfaction
- Training
- Call Center Development
- Process Improvement
- Call Center Operations
- Customer Experience
- Project Management
- Contract Negotiation
- Start-Ups
- Business Process Improvement
- Customer Service
- Contact Centers
- Quality Assurance
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