Mary Kleis-Downer
Operations Business Analyst/Program Manager at Lam Research
- Role
- Operations Business Analyst Program Manager at Lam Research
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Mary Kleis-Downer
Business systems analyst, project manager, consultant, and team lead experience successfully designing, testing, implementing, documenting, training, and providing production support of software applications. Known as a go-to troubleshooter and effective problem-solver acting as a liaison between user community and information technology teams in highly cross functional organizations. Recognized by peers and managers for: • achieving goals • delivering accuracy and quality while meeting deadlines • demonstrating strong initiative and creativity • superior customer service and troubleshooting skills • team player with energy and enthusiasm • positive attitude Business Application Software: ERP, SAP ECC 6.0 (SD, FI, MM, SM, WM, GTS), SAP Enterprise Portals, Business Warehouse, i2 Demand Planner, RWD InfoPak, Adobe Captivate, MS SharePoint, MS Visio, Training Partners TMS, Clarify Help Desk, MS Office Suite, Jira, AdobeCQ, HPALM, CRM Salesforce.com, SketchUp. Specialties: • Sales Support and Customer Service • ERP Implementations and Upgrades • Networking and Relationship Building Skills • Functional and Technical Business Systems Analyst • Project Management • Process Development • Data Analysis and Reporting • System and Business Process Documentation and Training • Environmental Sustainability Advocate
Experience
Operations Business Analyst Program Manager
Oct 2018 — Present
Education
San José State University
B.Sc, International Business
De Anza College
Energy Management and Climate Policy
Saint Mary's College of California
MBA, International Business
1996 — 1997
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