Kathy Williams

About Kathy Williams

Strategic customer success leader with a proven record of mentoring talent, building…

Experience

1. Sr Solutions Account Manager

   Realpage

   Oct 2021 — Present · Bend, OR, US

   Support clients in full-stack marketing and CRM solutions including demand generation, benchmarking, analytics & KPIs, market trends, hyper-local targeting, lifecycles, LTV, segmentation, & accurate multi-touch attribution to leverage higher ROAS. Experience with campaign targeting, lead tracking, attribution and analytics with a focus on clean data and execution of marketing plans and strategies to optimize results.Ability to use quantitative and qualitative analysis, on the fly and through data deep-dives, to support product positioning and offer an analytical and consultative approach to improve clients positioning and results.Deliver recommendations on best practices forUX/UI, Go-to-market GTM strategies, B2B, B2C, automations, leveraging AI, and nationwide and market-specific benchmarking.Responsible for supporting the VOC while maintaining an average BoB of 3M+ while leveraging each account for whitespace and retention by anticipating client needs through consistent and meaningful connection to POCs including C-Suites.Coordinate and facilitate Monthly and QuarterlyBusiness Reviews (QBRs) by leveraging the appropriate cross-functional teams and delivering engaging presentations to clients and external stakeholders. Connect with clients ad hoc as needed per client request. Focus on platform adoption and coordinating customer needs, resolving issues, to ensure the highest levels of customer satisfaction and retention while simultaneously reducing churn.

Education

• Oregon State University

  Master of Science in Business - MSB, Marketing and Analytics

• Oregon State University

  Bachelor of Science, Liberal Studies with a multidisciplinary focus on Behavioral Psychology and Fine Arts

  2015 — 2018