Mary Trotta
- Role
- Workforce Management Specialist at AMH
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Mary Trotta
As a Workforce Management Specialist, I leverage my psychology degree and certifications…
Experience
Workforce Management Specialist
Aug 2020 — Present
Workforce Management Specialist Direct liaison for Market Maintenance Department Project Management CRM IEX WEBSTATION INCONTACT Microsoft Office Programs, Excel, Word, Outlook, Teams, BOX, Oracle, Power BI, Jira, Mind Tickle. Development in Policies and Procedures, running hourly, daily, weekly and monthly reports for multiple markets. Forecasting Scheduling Internal Customer Service Planning training for the Contact Center twice a year.
Education
College of Southern Nevada
Associate of Arts - AA, Psychology
University of Nevada-Las Vegas
Bachelor of Arts - BA, Paychology
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