Mary Jo Walker
Chief Operations Officer @Braviant Holdings
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WORK HISTORY
Chief Operations Officer @Braviant Holdings
Chicago, IL, US
EDUCATION
University of Guelph
BASC
SKILLS
ABOUT MARY JO WALKER
A results-oriented and entrepreneurial leader with a track record of business optimization in multi-site and multi-national back office and contact centre organizations in top tier financial services and retail companies. Extensive experience leveraging operational, financial and customer data to create and execute strategies that deliver a superior customer experience, achieve significant revenue growth and reduce operating expense. A values-based and inspirational leader who earns best-in-class employee satisfaction scores while leading large teams through transformational change. Recognized as a collaborator and thought leader who gains credibility quickly and builds strong relationships with key stakeholders in all lines of business. Specialties: Operations Optimization | Strategic Plan Development and Execution | Building Organizational Capability | Developing High Performing Teams | Analytical Decision Making | Revenue Generation | Transformation Leadership | Relationship Building and Management | People Change Management (PCM)| Business Process Management (BPM)| Business Process Outsourcing (BPO)
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