Mary Jo Walker

Chief Operations Officer @Braviant Holdings

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Chief Operations Officer @Braviant Holdings

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Chicago, IL, US

EDUCATION

N/A

University of Guelph

BASC

SKILLS

Process ImprovementTeam BuildingManagementCustomer Relationship Management (Crm)Call CentersBusiness DevelopmentOperations ManagementCall CenterTeam LeadershipCredit CardsAnalyticsBusiness StrategyForecastingBusiness Process ImprovementPerformance ManagementFinancial ServicesCrmOperational ExcellenceProgram ManagementLeadershipVendor ManagementChange ManagementStrategyAnalysisBusiness ProcessBankingRisk ManagementTeam ManagementCross-Functional Team LeadershipContact CentersStrategic PlanningCustomer ExperienceProject ManagementBusiness AnalysisFinancial AnalysisRelationship ManagementOutsourcing

ABOUT MARY JO WALKER

A results-oriented and entrepreneurial leader with a track record of business optimization in multi-site and multi-national back office and contact centre organizations in top tier financial services and retail companies. Extensive experience leveraging operational, financial and customer data to create and execute strategies that deliver a superior customer experience, achieve significant revenue growth and reduce operating expense. A values-based and inspirational leader who earns best-in-class employee satisfaction scores while leading large teams through transformational change. Recognized as a collaborator and thought leader who gains credibility quickly and builds strong relationships with key stakeholders in all lines of business. Specialties: Operations Optimization | Strategic Plan Development and Execution | Building Organizational Capability | Developing High Performing Teams | Analytical Decision Making | Revenue Generation | Transformation Leadership | Relationship Building and Management | People Change Management (PCM)| Business Process Management (BPM)| Business Process Outsourcing (BPO)

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Mary Jo Walker — Chief Operations Officer at Braviant Holdings in Toronto, ON, CA | Unifers