Mary H.

Global Documentation Manager @Optimas Solutions

Wood Dale, IL, US

Designed and launched a centralized Business Process Documentation SharePoint site, optimizing document management and supporting global process standardization.Established and enforced documentation standards, ensuring high-quality and consistent processes across global teams.Collaborated with cross-functional teams to identify, map, and document critical business processes, enhancing workflow efficiency and regulatory compliance.Conducted gap analysis on existing process documentation, providing insights and recommending improvements.Trained process owners on documentation best practices, process adherence, and compliance requirements.Led document revision and version control initiatives, maintaining a clear history of changes and supporting continuous improvement.Aligned documented processes across departments to support organizational goals and reduce redundancies, enhancing collaboration and knowledge sharing.

Triton-College

Associate's degree