Mary C. Hollaway

About Mary C. Hollaway

Experienced technical writer and business analyst, as both individual contributor and people manager. Prefers remote individual contributor role.Brings a decade of technical writing experience (including team lead) with a proactive, people-first attitude.Has demonstrated business analysis experience for both operational processes and software configuration.Noted skills include curiosity to ask key questions to learn how things work, desire to improve processes and seek efficiencies, upbeat and professional demeanor yielding positive SME engagement, and experience leading through change.Focus: Governance Risk Compliance (GRC)Certifications:• CompTIA Security+ ce• CompTIA Project+Skills:• Process Documentation• Problem Solving• Business Analysis• Risk Mitigation• Content Management• Record Retention• Project Coordination• Continuous Improvement• Change ManagementTools:Archer, OneTrust, ProcessUnity, MS Office, SharePoint, Teams, Visio, SnagIt, Confluence, Jira, Zendesk, Google Suite, Slack

Experience

1. Grc Business Analyst

   Castlehill Managed Risk Solutions

   Apr 2023 — Present

   Thrived in a project-based environment where coordinated cross-functional teams effected substantial change for financial services clients.Provided problem-solving analysis, resolutions, and implementation for an improved client experience.Exhibited project management mindset. Closely monitored timeline-dependent tasks, and communicated next steps to involved parties.Created user documentation for clients with the following risk management platforms: Archer, ProcessUnity, and OneTrust.Developed software configuration artifacts, process flows, and job aids for the SaaS cybersecurity risk initiative for the Enterprise GRC department.Wrote test scripts and completed testing in the development and system integration environments, recording evidence in the Jira workflow tool.

Education

• Cedarville University

  Bachelor of Arts - BA, Education

• Minnesota State University, Mankato

  Master of Arts - MA, English, Technical Communication

• Franklin University

  MBA, Business Administration

Skills

• Internet Research
• Marketing
• Microsoft Office
• Writing
• Publishing
• Copywriting
• Educational Publishing
• Online Research
• Adobe Acrobat
• Proposal Writing
• Editing
• Advertising
• Proofreading
• Business Correspondence
• Academic Publishing
• Marketing Communications
• Classroom Instruction
• Press Releases
• Blogging
• Grant Writing
• Leadership