Mary Heins

About Mary Heins

Career Summary15+ years management, 10+ at a senior level, specializing in-Establishing new teams-Transforming struggling teams-Budget assessment, adherence and planning15+ years managing internal and client business and IT projects incorporating-Software implementation-Workflow and processes design / redesign and standardization-SaaS and premise-based software-Platform migrations, legacy conversions15+ years Change Management 15+ years report design and implementation-Aligning business and technical teams to identify and develop solutions-Creating and managing designated teams supporting reporting initiatives8+ years Product Management5+ years Global SaaS consulting5+ years Compliance Training consulting5+ years Customer Success consulting in Compliance TrainingSpecialtiesDepartmental ManagementProject ManagementChange ManagementMetric identification, measurement creation, visualization, and socializationEnterprise standards creation, documentation, implementation, and disseminationNegotiation, conflict resolution, and presentationsExtensive international team experience, including multi- and single-site teams

Experience

1. Senior Program Manager

   Epiq

   Mar 2025 — Present · OR, US

Education

• Purdue University Daniels School of Business

  MBA, Businesss

  2011 — 2012

• Stetson University

  BBA, Business Administration

  2009 — 2010

• ESCP Business School

  Certificates, International Marketing Diversity with Diversity; Business in Spain and the EU

  2012 — 2012

• Gisma University of Applied Sciences

  MBA, Busness

  2011 — 2012

Skills

• Forecasting
• Business Analysis
• Competitive Analysis
• Microsoft Office
• Salesforce.com
• Microsoft Project
• Visio
• Palisade Decision Tools
• Process Improvement
• Team Leadership
• Analysis
• Project Planning
• Budgets
• Project Management
• Data Analysis
• Change Management
• Vendor Management
• Cross-Functional Team Leadership
• Team Building
• Leadership
• Business Process Improvement
• Business Strategy
• Microsoft Excel
• Business Planning
• Market Research
• Revenue Analysis
• Customer Service
• Teamwork
• Training
• Team Management
• Marketing Strategy
• Coaching
• Crm
• Customer Satisfaction
• Financial Analysis
• Management
• Powerpoint
• Sdlc
• Business Process Re-Engineering
• Analytics