Mary Healy
Director, Global Customer Strategy & Experience @Slalom
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WORK HISTORY
Director, Global Customer Strategy & Experience @Slalom
Portland, OR, US
Advise executive teams across healthcare, tech, retail, and the public sector on strategy, customer experience, and AI-enabled transformation. Help organizations understand what is changing, build new capabilities, and evolve faster than shifting market and cultural expectations.Key Impact• Lead enterprise-level AI adoption for global organizations, helping executives understand the implications of AI for decision-making, workflows, and customer experience• Designed and launched an AI benchmarking program measuring skills, usage patterns, and productivity impact across multiple divisions, creating a foundation for long-term capability development• Built a scalable self-serve AI learning ecosystem that accelerates uplift, reduces friction, and builds confidence across distributed teams• Led AI product strategy for a public–private education initiative, guiding research, competitive analysis, solution definition, and the funding business case for an AI tool that helps teachers create curriculum-aligned lesson plans• Applied AI to large-scale strategy programs, including brand architecture and GTM development for a global healthcare organization with 60+ divisions, unlocking deeper insight and alignment at a pace not previously possible
EDUCATION
University of Colorado Boulder - Leeds School of Business
Master of Business Administration (MBA), Marketing Strategy
Oregon State University
Bachelor of Arts - BA, Speech Communication and Rhetoric
SKILLS
ABOUT MARY HEALY
I help organizations take their next leap forward when they need to evolve, reposition themselves, enter new markets, or scale something for the first time. My work starts with a deep understanding of market and customer realities, crystallizing where value truly lies, and then designing the strategy and operating foundations needed to deliver it. I am most often brought in at inflection points when leaders need clarity on what to do next and how to make it real.Over the course of my career, I have built teams from the ground up, strengthened existing ones during periods of change, and led transformation work across healthcare, life sciences, technology, retail, financial services, public sector, and media. I have done this work across consultancies, high growth companies, creative agencies, and large global organizations in the U.S. and Europe, including hands on leadership roles in London and Prague. Those experiences shaped how I think about culture, context, and what it actually takes for change to take hold inside complex organizations.I am most effective when strategy needs to be reimagined and grounded in reality, balancing long-term direction with the constraints and opportunities of execution. My work spans launching new functions, resetting enterprise direction, identifying avenues for differentiation, and aligning leadership teams around priorities, decision making, and follow-through.Much of my work sits at the intersection of human behavior, technology, and long term value creation. AI is reshaping how decisions are made, how teams operate, and how organizations create value, yet many leaders are still navigating how to capture that value responsibly and at scale. I partner closely with executive teams to explore where AI truly matters, build or reimagine capabilities, and put the structures in place to support durable impact.I do my best work in environments where the future is still being defined and where leaders value builders who can design the organization required to achieve what comes next.
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