Mary-Hannah Hack

Client Service Specialist-commercial Lines @Marsh McLennan Agency

Wilmington, NC, US

Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.•Provide clients with timely information including plan information, rates, contributions, and carrier contacts.•Address and resolve client questions and issues.•Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrate creativity in presentation style.•Support service and production team in reaching overall agency revenue and retention goals.•Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.•Document member and client communications in the client management services tool according to department standards.•Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.•Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.

Cape Fear Community College

Associate of Arts - AA

University of North Carolina Wilmington

Bachelor of Business Administration - BBA