Mary Erl-Carlson

About Mary Erl-Carlson

Enterprise transformation leader who builds the operating cadence and governance that turn strategy into outcomes. Current focus includes AI‑first operating models with responsible governance and customer lifecycle transparency for token intent and usage.

Experience

1. Senior Manager, Business Operations (Enterprise Transformation Strategic Pmo)

   Infoblox

   Apr 2022 — Present · Tacoma, WA, US

   Enterprise transformation partner operating across business, product, GTM, IT/data, finance, and HR; focused on decision quality, sequencing, and sustained adoption at scale.• Built the operating cadence and governance that turn enterprise strategy into outcomes, partnering with executives to clarify intent, surface tradeoffs, and drive portfolio level prioritization.• Established an enterprise-wide AI-first operating model, including responsible governance, intake to value mechanisms, and adoption discipline across teams.• Established a formal change management discipline across the COO organization, training 99% of employees and enabling 99% of managers to create and execute at least one change management plan.• Created an environment where people could do their best work—setting clear expectations, investing in growth, and giving managers and emerging leaders the tools, coaching, and confidence to operate at scale.• Designed executive decision forums and artifacts that prioritize action over reporting and improve follow through in ambiguous, cross functional environments.• Built and deployed internal AI agents (Glean) to automate high-friction knowledge workflows, including coaching and team effectiveness agents and a PMO overlap insight agent that produced decision-ready summaries for leaders.

Education

• California State University-Sacramento

  Bachelor of Science - BS, Business Administration, Management Information Science (MIS) & Management

Skills

• Sap Netweaver
• Sap HR
• Sap E-Recruiting
• Data Migration
• Sap Portal
• Vendor Management
• Employee Training
• Hris
• Consulting
• Requirements Analysis
• Sap Implementation
• Management Consulting
• Cross-Functional Team Leadership
• User Experience
• Resource Management
• Sap R/3
• Sap
• Business Process Improvement
• Change Management
• Pmp
• Interviews
• Project Planning
• Master Data Management
• Process Improvement
• Human Resources
• Data Conversion
• Recruiting
• Training
• Usability
• Testing
• Functional Design
• Fit/Gap Analysis
• Business Process Design
• Management
• Strategy
• Onboarding
• Project Management
• Personnel Management
• Quality Assurance
• User Acceptance Testing