Mary Mills

About Mary Mills

At Ace Handyman Services, we understand a home repair project is more than just tools and…

Experience

1. General Manager

   Ace Handyman Services

   Sep 2023 — Present · Madison, MS, US

   Overview- Primary contact for customer inquiries, adhering to a client-centric blueprint based on StratFix strategies- Manage daily emails and promptly respond to customer queries- Act as Client Service Representative and Scheduler, booking work orders and maintaining schedules- Adjust schedules for job extensions to ensure client satisfaction- Resolve client service issues, managing and following up on work orders- Handle warranty calls to exceed client expectations and maximize retention.Personnel Management- Coordinate employee time-off and schedule adjustments- Dispatch work orders for optimized workflow- Handle payroll preparation and management, ensuring accuracy and timeliness- Recruit Craftsman, create employment ads, and conduct interviews- Oversee new hire orientation and maintain employee records, liaising with the Professional Employer Organization.Operations- Address operational issues to ensure smooth workflow- Process work invoices, export to QuickBooks, and manage payments- Manage accounts payable and receivable, schedule payments, and handle past-due invoices- Perform credit card reconciliation, file management, and office supply orders- Prepare daily bank deposits and enter expense data- Conduct monthly staff meetings and contribute to team success- Utilize Service Titan for operational optimization and client service enhancement.Marketing- Engage in weekly face-to-face networking to expand company presence- Manage daily social media updates for increased online visibility- Handle CMS, including content updates, website management, and collaboration with marketing partners.