Mary Ellen Poindexter
Director, Consumer Experience (Cx) Strategy, Innovation & Execution @Elevance Health
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WORK HISTORY
Director, Consumer Experience (Cx) Strategy, Innovation & Execution @Elevance Health
Atlanta, GA, US
Develop and drive strategies, business cases, and execution roadmaps to achieve business outcomes and positively impact over 45M Commercial, Medicare, and Medicaid members- Design and implement experience solutions across the member journey, applying consumer-driven insights and human centered design methods- Led design and innovation workshops aimed at improving the Individual (ACA) member experience, including focused efforts on enhancing the welcome and onboarding experience- Championed an experience focused lens to ensure a seamless transition experience for over 1M consumers impacted by post-pandemic Medicaid eligibility changes- Collaborate with cross-functional stakeholders across the organization to design solutions and processes to improve the consumer experience and foster organizational change towards a consumer-centric mindset.
EDUCATION
Stetson University
BA, French Literature
University of Georgia - Terry College of Business
MBA, Consulting and Marketing
SKILLS
ABOUT MARY ELLEN POINDEXTER
Consumer Experience Office at Elevance Health
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