Maryellen Emmy Chilton
Sr IT Project Manager @Thermo Fisher Scientific
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WORK HISTORY
Sr IT Project Manager @Thermo Fisher Scientific
Austin, TX, US
Thermo Fisher Scientific, a global leader in biotech, supporting global e-commerce and leading initiatives in Conversion Rate Optimization, Enterprise Chat Programs, and Antibodies e-Commerce, where I have driven revenue growth and enhanced user experience. In prior and concurrent roles, she has also served as a Scrum Master and Solution Owner, achieving notable successes like launching a new product storefront that increased revenue by $100K and delivering defect-free, complex features, while also leading initiatives to support women in IT.Digital Product Manager (April 2024 - Present) Led A/B testing & CRO website with >50M weekly visits, Managed testing lifecycle, built high-performing teams, launched 1st test in 4 weeks.Enterprise Chat Program Solution Owner (June 2020 - Present) Built enterprise-wide chat solutions microservices, AI and multiple chat services for 10+ business groups. Evaluated & recommended Generative AI tools for customer interactions. Launched Virtual Assistant, reducing live chat volume by >20%. Increased Live Sales Chat AOV to $2,300/lead, exceeding standard AOV by $900. Collaborated with Product & Engineering to implement successful high-quality solutions.Bioinformatics eCommerce Solution Owner (Jan 2020 - Present) Delivered technical solutions product lines worth millions of dollars in revenue per month. Created a widgets, creating revenue by lift or improved user experience. Built strong stakeholder relationships with both business and technical groups Defined & documented features for planning and implementation Bioinformatics Scrum Master (Aug 2018 - Dec 2019) Transformed 6 teams into high-performing units in 3 sprints. Coached Scrum best practices. Achieved 90%+ satisfaction as Scrum Master on team survey. Helped prioritize backlog and deliver on quality. Utilized Atlassian tools for transparent metrics. Contributed to PI Planning & QA Automation improvement initiatives.
EDUCATION
University of Missouri-Columbia
Batchelor of Arts
St. Edward's University
Master of Science (MS)
SKILLS
ABOUT MARYELLEN EMMY CHILTON
Strategic leader adept at fostering collaborative partnerships and delivering innovative…
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