Maryel Andrea Gonzalez
Customer Success Manager | Mechanical Engineer
- Role
- Customer Success Manager at Ringover North America
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Maryel Andrea Gonzalez
Maryel believes engineering is all about making life better—solving real problems with creativity, empathy, and precision. With a Mechanical Engineering degree from FIU, she’s explored everything from rocket design and marine systems to HVAC and customer service. Each step in her journey has shaped her into a curious, adaptable problem-solver who thrives on learning new ways to make an impact.Currently pursuing a second degree in Information Technology at Arizona State University, she’s diving deep into software development and quality assurance. Whether she’s testing mobile apps, collaborating with product teams, or fine-tuning user experiences, Maryel brings sharp analytical thinking, attention to detail, and a natural drive to improve how people interact with technology.As a Customer Success Manager at Ringover, she brings together her technical background and people-first mindset—guiding clients through onboarding, creating tailored success plans, and turning complex ideas into clear, actionable solutions. Maryel is passionate about building meaningful relationships, solving challenges before they arise, and always pushing to deliver smarter, more human-centered results.
Experience
Customer Success Manager
Feb 2025 — Present · Atlanta, GA, US
Built and maintained trusted relationships with high-value clients, including C-suite executives, by providing tailored onboarding, white-glove support, and consistent engagement that reduced churn and increased loyalty• Used Productboard, Zendesk, and Jira to report and track bugs, collect feature requests, and collaborate with Product and Engineering to validate resolutions and improve user experience• Conducted functional testing and usability analysis to uncover friction points, translating client feedback into structured reports that informed product enhancements and release planning• Facilitated success check-ins, platform training, and strategic business reviews for executive-level stakeholders across diverse industries, aligning usage with client goals and operational KPIs• Leveraged Salesforce, Planhat, and G-Suite to track engagement trends, report on customer health metrics, and surface upsell opportunities to support account growth and long-term retention• Created internal training decks and client-facing documentation that simplified technical workflows for both product and non-technical users
Education
Florida International University
Bachelor of Science - BS, Mechanical Engineering
2009 — 2015
Florida International University
Certificate, Import-Export and Supply Chain Management
2009 — 2015
Careerist
Manual Quality Assurance Certification, Computer Software and Media Applications
Cary High School
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
2005 — 2009
Arizona State University
Bachelor of Science - BS, Information Technology
Skills
- Solidworks
- Quickbooks
- Autocad
- Engineering
- Java
- Violin
- Supply Chain Management
- Microsoft Office
- Sales
- Powerpoint
- Microsoft Excel
- Logistics
- Team Building
- English
- Spanish
- Microsoft Word
- Customer Service
- Teamwork
- Public Speaking
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