Mary-Ann Eke
Customer Service Specialist @Kamani Business Solutions
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WORK HISTORY
Customer Service Specialist @Kamani Business Solutions
London, ON, CA
Assisted an average of 100+ customers weekly, addressing concerns at the point of contact with a 95% resolution rate. • Demonstrated exceptional knowledge of products and services, leading to a 20% increase in upselling and cross-selling opportunities. • Utilized digital platforms to navigate through customer information, ensuring efficient and accurate service delivery.• Consistently met or exceeded performance goals, including quality, customer experience, and compliance targets.• Delivered personalized support to over 50 customers by resolving inquiries and offering product/service recommendations, ensuring customer satisfaction.
ABOUT MARY-ANN EKE
I am a creative and highly motivated individual with a strong curiosity for customer service and administrative administration. I possess experience in sales, customer service, and customer relationship management, and have a strong passion for Strategic Marketing and Customer Retention Management. My prior experience as a Sales and Customer Representative has equipped me with the valuable skills I need to understand and meet the needs of clients. Also, as a recent Global Business Management graduate student of Centennial College, my educational training and position as a Student Ambassador at Centennial College has provided me with knowledge of direct response marketing, promotion strategies and customer service satisfaction which I know would be an asset in my future career. In my free time, I enjoy volunteering and reading, and these past times has allowed me to acquire excellent communication skills, as well as easily identify and meet the needs of each client while effectively serving a culturally diverse clientele. I hope to provide the best services to diverse clientele and be the best version of myself.\"Strong customer relationships drive sales, sustainability, and growth.\"- Tom Cates
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