McGonigal
MBA/MSBM Candidate and Treasurer at the UCF DeVos Sport Business Management Program | Legendary Guest Services Representative at the Orlando Magic
- Role
- Legendary Guest Services Representative at Orlando Magic
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About McGonigal
I am recent graduate of the UCF DeVos Sport Business Management Graduate Program. I have…
Experience
Legendary Guest Services Representative
Sep 2024 — Present
Assist premium clientele at all events at the Kia Center: Orlando Magic games, Solar Bears games, concerts, family shows, STH events, sales events, etc.Assist with pre-event needs and set-up of premium areasAssist premium clientele on different levels of Kia Center throughout event and break down post-eventAssist in premium areas by checking tickets & distributing wristbands, solving concerns, troubleshooting during events, and ensuring premium fans\' needs are met throughout the eventUtilize Legendary Guest Service to create and develop working relationships with our premium clients to develop a consistent level of service across all eventsAct as a Premium Concierge to assist with guest/team needs and ensure accurate reporting of suite usageTrain incoming staff on various event positions
Education
Coastal Carolina University
Non-degree Seeking Student
University of Central Florida
Bachelor of Science - BS, Mathematics
University of Central Florida
Master of Business Administration - MBA
University of Central Florida
Master of Sport Business Management - MSBM
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