Maryane MacHado Simonetti
Customer Success @Bloomberg
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WORK HISTORY
Customer Success @Bloomberg
London, GB
Key Responsibilities Streamlining user experience by managing technical onboarding and ensuring smooth license activations, logins, and credential setups. I collaborate across teams to guarantee timely issue resolution and efficient operations.Key Achievements- Enhanced customer satisfaction by promptly addressing customer calls and tickets, resolving over 25 cases across client calls, tickets, and Help Desk- Implemented targeted campaigns to engage users and support account teams in enhancing customer platform usage and adoption across multiple accounts- Improved user proficiency and increased platform utilisation through specialised training sessions and on-demand enablement, facilitating new user onboarding.
EDUCATION
Università degli Studi di Udine
Italian Studies
Universidade Federal de Santa Maria
Bachelor of Business Administration - BBA
SKILLS
ABOUT MARYANE MACHADO SIMONETTI
My interests lie in creating exceptional experiences that resonate with customers…
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