Mary Walker
Design Thinking, Customer Insights, and Innovation
- Role
- Principal Customer Insights at Ritchie Bros.
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Mary Walker
I am adept at translating observations into meaningful insights using design thinking (and many post-it notes) to yield a product that solves consumer\'s pain points. Throughout my career I have learned how to adapt to constant changes and quickly learn the nuances of an industry, company, and consumer. This has been an advantage as I work cross-functionally or change roles within an organization or work with external clients.
Experience
Principal Customer Insights
Oct 2025 — Present
Build a unified voice of the customer (VoC) program across all touchpoints to provides the insight needed to improve products, services, and customer experiences, which in turn drives loyalty, reduces churn, and fosters business growth
Education
University of Notre Dame
Bachelor of Science (B.S.), Chemistry-Business
2008 — 2012
Northwestern University
Master's Degree, Master of Product Design and Development Management
2018 — 2020
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