Mary Tombyll

About Mary Tombyll

Results-driven operational leader specializing in scaling commercial fleet services and optimizing national partner networks. I drive operational excellence by strengthening relationships with major fleet management companies and dealer partners, transforming processes to maximize efficiency, customer satisfaction, and dealer profitability.Passionate about leveraging innovation to redefine standards in the commercial vehicle aftermarket.

Experience

1. Head of Fleet & Partner Operations

   Patriot Fleet Solutions

   Dec 2025 — Present

   Strategic operations leader responsible for the comprehensive management of all fleet and partner operations across the national network. This role ensures operational excellence, drives strategic expansion, and strengthens key relationships with fleet management companies (FMCs) and the national dealer network to maximize growth and profitability.Operational Oversight: Manage and optimize day-to-day operational functions to ensure seamless service delivery and high-quality upfitting services across the entire dealer network.Strategic Partnership Management: Serve as the primary operational liaison for key Fleet Management Companies (FMCs) and strategic partners, ensuring service level agreements (SLAs) are met and strengthening long-term relationships for mutual growth.Dealer Network Development: Lead initiatives to support and enhance the Patriot Liner dealer network, including optimizing logistics, providing advanced support systems, and integrating new technologies to streamline the upfitting process.Process Improvement & Scaling: Design and implement scalable operational processes, standardization protocols, and quality assurance programs to support the company\'s rapid national expansion and maintain a consistent, high-level customer experience.Financial & Performance Management: Monitor operational key performance indicators (KPIs) and financial metrics to identify areas for efficiency improvement and cost reduction, contributing directly to the company\'s profitability targets.