Mary Tobias
VP Contact Center Operations
- Role
- Vice President Customer Care at Horace Mann
- Location
- Springfield, IL, US
- LinkedIn followers
- 500 followers
About Mary Tobias
Experienced professional with demonstrated success in the insurance industry. Skilled in business administration, property & casualty insurance, business process improvement, contact center strategy and human resource management. Progressive career within finance and insurance predominantly. Focus on customer and employee experience, efficiency gains and continuous improvement.
Experience
Vice President Customer Care
Dec 2023 — Present
Education
Benedictine University
Bachelor's degree, Business Administration and Management, General
2014 — 2019
Skills
- Liability
- Life Insurance
- General Insurance
- Visio
- Property & Casualty Insurance
- Claims Management
- Insurance
- Business Analysis
- Legal Liability
- Process Improvement
- Sdlc
- Team Leadership
- Disaster Recovery
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