Mary Susan Birmingham
Director of Product Strategy and Design @Rotary International
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WORK HISTORY
Director of Product Strategy and Design @Rotary International
Leads product strategy, product management and UX design for participant-facing digital products, including the My Rotary platform. Sets product vision and direction while building strong product and design practices in partnership with Business, and Technology leadership. Focused on creating human-centered experiences, aligning teams around shared outcomes, and fostering a collaborative, high-impact product culture.
EDUCATION
University of California, Berkeley
Bachelor of Arts - BA, Psychology, High Honors
SKILLS
ABOUT MARY SUSAN BIRMINGHAM
I’m a product leader who blends strategy, empathy, and execution to build meaningful solutions—especially where people, systems, and outcomes intersect. Currently, I serve in a product leadership role within a global membership organization, guiding cross-functional teams to deliver mission-driven products that create measurable impact for the participants we serve. My background spans product, operations, and people leadership, with deep experience partnering with clients and internal stakeholders to design and deliver personalized communication platforms, benefits administration functionality, health and wellness solutions, and global total rewards programs. Across roles, I’ve led teams through the full product development lifecycle—from discovery and roadmap strategy to delivery, implementation, and continuous improvement. I thrive in collaborative environments where teams tackle complex business challenges, drive meaningful change, and deliver real value for customers and end users. I’m particularly energized by challenging the status quo—whether that means modernizing processes, upskilling teams, or rethinking how products better serve human needs. My core strength lies in understanding both customers and teams: translating real-world needs into clear product direction while creating environments where people can do their best work. I’m known for curiosity, grit, and resilience, and for leading with a steady, empathetic presence through ambiguity and change. Core values that guide my work: Be human • Stay humble • Be curious • Lead with empathy and kindness Industries: Healthcare • HR Outsourcing • Benefits Administration • Human Capital Management • Nonprofit / Mission-Driven OrganizationsSpecialties: Product Leadership & Strategy • Cross-Functional Team Leadership • New Product Development • Innovation Management • Product Development Lifecycle (PDLC) • Agile Delivery • Business Operations • Client Implementation Delivery • Stakeholder and Third-Party Partner Management • Budget and Cost Control • Process Improvement • Team Performance Management (Domestic and Global)
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