Mary Sherrill
Lead Quality Assurance, Training & Employee Engagement Specialist @Alliant Insurance Services
Spokane-Coeur d\'Alene, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2025 — Present
Lead Quality Assurance, Training & Employee Engagement Specialist @Alliant Insurance Services
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Spokane, WA, US
Responsible for leading the overall process improvement activities, and ensure the delivery of high-quality interactions with our clients. Lead the creation, development and execution of a Quality Assurance Program for the National Benefit Advocate team.
EDUCATION
N/A
Gonzaga University
BA
SKILLS
Contact Center OperationsCoachingCall CentersInstructional DesignTime ManagementQuality AssuranceLeadershipTraining DeliveryMicrosoft OfficeInsuranceProperty & Casualty InsurancePerformance ManagementEmployee TrainingProject ManagementTraining & DevelopmentCall CenterProcess ImprovementClaims ManagementTeam BuildingManagementCustomer ServiceCustomer ExperienceClaimsClaimAnalysisMicrosoft WordTeam LeadershipStrategic PlanningProgram ManagementTrainingCustomer SatisfactionGeneral Insurance
ABOUT MARY SHERRILL
I\'m a dedicated Insurance and Operations professional with over 20 years of comprehensive…
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