Mary Reinsbach

Senior Business Execution Consutant @Wells Fargo

Chicago, IL, US

Supported sales and operations on credit policy guidelines, program questions, and scenarios to enhance production, quality and customer service Facilitated special projects related to credit risk policy and communication updates to ensure changes were communicated effectively Supported high-level escalations related to credit policy requirements to ensure all resources are exhausted to do what is right for the company and the customer Reviewed quality results for the broader organization to identify credit risk gaps, issues or educational needs Aided senior credit partners providing sales and fulfillment perspective, which impacts implementing, communicating and training credit policy changes and clarifications Created credit acumen activities, scenarios and hot topics based on quality trends and escalations to promote a consistent execution of policy and processes Create and facilitate trainings for sales and operations on Agency, FHA and VA policy and procedures improving overall quality and production