Mary Penn
Director Of Operations at ICF
- Role
- Director of Survey Operations at ICF
- Location
- Baltimore City County, MD, US
- LinkedIn followers
- 500 followers
About Mary Penn
Operations Management Professional with extensive leadership and project management experience delivering significant performance and process improvement translating to measurable budget cost savings. Results oriented strategic leader with proven track record in coaching, developing high performing work teams, recruiting and leading cross-functional multi-state business units.Areas of expertise:• Business transformation• Strategic Planning and Execution• Operations Management• Financial Management• Project Management• Customer Service/Call Center Management• CATI Systems Management• Vendor Management• Quality Development
Experience
Director of Survey Operations
Nov 2016 — Present · Rockville, MD, US
Skills
- Advertising
- Change Management
- Call Center Administration
- Marketing Strategy
- Business Analysis
- Team Building
- Performance Management
- Employee Training
- Call Center Development
- New Business Development
- Deadline Oriented
- Lean Six Sigma
- Time Management
- Quality Assurance
- Personal Development
- Quality Control
- Data Analysis
- Employee Management
- Personnel Management
- Budget Management
- Business Strategy
- Surveying
- New Hire Orientations
- Project Management
- Call Center Start-Up
- Onboarding
- Online Marketing
- Performance Improvement
- Business Planning
- Operations Management
- Customer Experience
- Market Research
- Customer Support
- Employee Relations
- Strategic Planning
- Database Administration
- Customer Acquisition
- Research
- Customer Relations
- Recruiting
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