Mary McNicholas
Quality Assurance @Wembley Stadium
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WORK HISTORY
Quality Assurance @Wembley Stadium
Wembley, GB
Having worked in event day stewarding, supervising, and management at Wembley and other venues since 1990 I am now Providing mentoring and development support to event teams and quality assurance related to event day processes and activities
EDUCATION
University of Hertfordshire
Computer Science
SKILLS
ABOUT MARY MCNICHOLAS
A highly experienced Service Acceptance and Service Transition manager with a proven track record in delivering and ensuring the effective transition into BAU service of high profile projects using both Waterfall and Agile delivery models over a variety of business disciplines currently seeking Service Transition or Assurance Role.An excellent communicator, determined, focused and a recognised subject matter expert in the field of service acceptance. Key strengths include the ability to deal with multiple stakeholders at different levels of authority. Effective and driven delivery of complex of high level transitions having the ability to view projects and services from both a high level and detailed approach identifying service impacting risks and issues and working with he project and operational teams to define solutions and implement the required solutions. Experienced in IT Outsourcing and Offshoring projectsISEB Expert\'s Certifcate ITIL Version 3 and ITIL Manager\'s Certificate V2Advanced MSP, PRINCE2 and Management of Risk Practitioner\'s accreditation and Project Management ISEB CertificationLEAN Yellow Belt CertificationHas Introduced and enhanced services in line with ITIL best practice enabling the improvement of efficient within key customer accountsAs part of transformation –Worked on developing working practises and processes to enable service transition to work with the Agile framework, this included Scrum, Kanban and Nexus.
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