Mary Marinilli
Customer Service | Championing the Customer at Every Turn | Building Teams That Stick the Landing | Keeping Promises on SLAs | Driving Project Success
- Role
- Manager Professional Services at Blue Mantis
- Location
- Bellingham, MA, US
- LinkedIn followers
- 500 followers
About Mary Marinilli
Bridge gaps, remove roadblocks, and make every interaction count. Whether I’m leading a…
Experience
Manager Professional Services
Feb 2024 — Present
Leading a Professional Services team focused on delivering seamless technical implementations and proactive client engagement.• Collaborate with stakeholders to align technical delivery with business outcomes• Drive process improvements that improve SLA compliance and reduce escalations• Coach and mentor team members across the U.S. and India• Identify revenue opportunities by aligning technical solutions with client goals• Champion continuous improvement through data-driven reporting and feedback loops
Education
Dean College
Business Managment
Skills
- Cisco Technologies
- Lan-Wan
- Networking
- Voice Over Ip (Voip)
- Riverbed
- Team Leadership
- Managed Services
- Troubleshooting
- Cisco Systems Products
- Switches
- Juniper Technologies
- Leadership Development
- IT Service Management
- Voip
- Data Center
- Routers
- Wan
- Cisco Ios
- Juniper
- Wide Area Network (Wan)
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