Mary Manuel
Change Manager @Desjardins
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WORK HISTORY
Change Manager @Desjardins
Mississauga, ON, CA
EDUCATION
Mangalore University
Bachelor's In Computer Application
ABOUT MARY MANUEL
I am a dedicated and results-oriented IT Change Manager with a proven track record in ensuring operational excellence and adherence to ITIL standards. I bring over 5 years of hands-on experience in the Information Technology field, specializing in managing change schedules, facilitating Change Advisory Board (CAB) meetings, and implementing strategic initiatives that align with organizational goals. My proficiency includes utilizing IT service management tools such as ServiceNow, BMC Remedy, Ivanti Service Management showcasing expertise in the ITIL framework and related support processes. As an ITIL®4 foundation certified professional, I have participated in IT audits, demonstrating a strong understanding of audit processes and procedures. I successfully validated changes, achieving a 98% adherence rate to established standards. I supervised change schedules, ensuring timely and efficient implementation, and collaborated with stakeholders to identify and mitigate potential risks. I have received multiple awards and recognition for my contributions and achievements.* Received accolades from the Client Engagement Manager and Project Manager for adeptly reviewing and scheduling numerous change records within a tight timeline, demonstrating exceptional efficiency and maintaining high-quality standards without any escalations.* Conducted informative Change Management Workshops for technical teams, providing valuable education on the process.
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