Mary M.
Program Manager | Product Operations | Process Improvement | Automation | Analytics | Stakeholder Management | Customer Experience
- Role
- Manager i at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mary M.
Senior Operations and Program Leader with 11+ years of experience driving operational excellence, scaling global operations, and leading high-performing teams across large organizations. Currently a Manager at Amazon, where I lead cross-functional teams and oversee operational performance, process optimization, and customer experience delivery at scale.My professional journey spans organizations such as Amazon, Accenture, and ADP, where I have led complex operational programs, stabilized large-scale operations, and delivered measurable improvements in productivity, quality, and service delivery. I have extensive experience building processes from pilot stage to full-scale execution while ensuring strong governance, operational stability, and customer-centric outcomes.I am passionate about solving complex operational challenges, driving continuous improvement, and enabling organizations to scale through structured problem solving, data-driven decision making, and strong stakeholder alignment.I hold a Post Graduate Certificate in Product Management (PGCPPM) from the Indian Institute of Management Indore, which strengthens my ability to combine operational leadership with product thinking and strategic program execution.Core areas of expertise include:• Program & Operations Leadership• Process Transformation & Operational Excellence• Cross-Functional Stakeholder Management• Workforce Planning & Performance Optimization• Customer Experience & Marketplace Governance• Scaling Pilot Programs into Stable OperationsI am currently interested in Senior Program Management, Product Operations, and Strategic Operations leadership opportunities where I can help organizations drive operational scale, efficiency, and long-term business impact.
Experience
Manager i
Oct 2022 — Present · Hyderabad, IN
Education
St. Francis College for Women
Master of Arts - MA, Mass Communication/Media Studies
Loyola Academy, Hyderabad
Bachelor of Arts - BA, Mass Communication/Media Studies
Indian Institute of Management, Indore
PGCPPM, Product Management
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