Mary Lu

About Mary Lu

10+ years of experience as an Industrial Engineer, which includes a strong focus on the…

Experience

1. Operations Manager

   Gucci

   Nov 2017 — Present

   Responsible for leading the store operations team to ensure support to the business by overseeing an efficient stockrooms and accurate inventory, as well as sales floor support. Key Accountabilities Operations Manages entire shipping and receiving process. Assesses actions to be taken to resolve receiving issues; Ensures timely movement of merchandise while adhering to all procedures and guidelines, including but not limited to transfers, RTV\'s and damages; Oversees annual inventory process, monitors weekly floor counts, monthly cycle counts and maintains daily reconciliation of stock discrepancies; Manage all POS functions to both support the sales team and ensure store compliance; Ensures the organization and efficient operation of back of house; Develop and share ideas to increase efficiency and reduce costs; After sales - Manage workflow of the entire repair process; Identify opportunity for business process improvements and efficiencies and communicate innovative ideas to Store Manager; Support all key business initiatives and strategies and adhere to all company policies and procedures; Oversee maintenance and expense budgets of the store; Partner with Loss Prevention District Manager to select and schedule Security Guards; Liaise with corporate departments such as MIS, Inventory Control, Accounts Payable, etc. as needed. Leadership Responsibilities include acting as Manager on Duty in rotation, assisting with floor coverage, processing of client purchases, as well as opening and closing the store; Responsible for creating a positive and united work environment among all staff; Train new hires and existing staff on all operating policies and procedures; Coach and develop direct reports in areas of operations, customer service and sales support; Travel and assist in store openings, closures, and remodels within the region and surrounding markets; Assist in the training of new Operations Manager in other locations and support teams.

Education

• The University of Texas at Austin

  Aeronautical/Aerospace Engineering

• Purdue University

  BS, Industrial Engineering

  2001 — 2005

Skills

• Industrial Engineering
• Six Sigma
• Management Consulting
• Business Process Improvement
• Continuous Improvement
• Management
• Lean Manufacturing
• Manufacturing
• Process Improvement
• Engineered Labor Standards
• Project Management
• Process Engineering
• Program Management