Mary Lorusso

About Mary Lorusso

I am a results and process oriented Information Technology management professional experienced in bridging technology with business needs. I have partnered with clients in evaluating needs and implementing solutions across a variety of business functions, including e-Commerce, Marketing, Sales, Order Management and Customer Service. I have strong project management skills, specializing in implementing large, cross-functional efforts. I have a proven track record of managing organizations, in either a direct or matrix environment, both onshore and offshore. My strengths include excellent organization skills, solid communication and listening skills, excellent analysis and problem solving skills, a strong sense of teamwork, developing people and creativity.

Experience

1. Senior Director, Enterprise Applications Financial Client Delivery Management

   Finastra

   Sep 2019 — Present · New York, NY, US

   As a member of the Senior Leadership Team, serve as single point of accountability for all IT Finance applications enabling the Finance organization. Previously accountable for supporting Canadian Technology Enabled Managed Services line of business including Cheque Processing, Enhancement Services, Student Lending and Mortgages. • Work directly with CIO, IT leadership team and Finastra business leaders ensuring priorities are established and demand is communicated across all members.• Conduct monthly business client review meetings, detailing SLA’s, incident reports and outages. • Manage production stability on day to day basis, reducing incident volume and improving mean time to restore.• Manages the team responsible for ensuring technical and operational support for applications.• Provide 24X7 operational support, which includes resolution of SaaS, hosted and on premise infrastructures including installation and configuration upgrades for new and existing clients and support implementations of Cyber security initiatives.• Responsible for approval of all changes, ensuring that customer impact is minimal and environment remains stable.• Provide strategic direction in divestitures, infrastructure modernization, and business process improvements.

Education

• Iona College

  Bachelor's degree

Skills

• IT Strategy
• Program Management
• Vendor Management
• IT Management
• Testing
• Software Development Life Cycle (Sdlc)
• IT Service Management
• Change Management
• Itil
• Quality Assurance
• Integration
• Project Management
• Leadership
• Business Intelligence
• Service Delivery
• Business Analysis
• Software Documentation
• Sdlc
• Management
• Cross-Functional Team Leadership
• Analysis